Herman Miller Reviews

Herman Miller has an overall rating of 3.0 based on 180 reviews. Customer feedback on Herman Miller is mixed: Herman Miller reviewers highlight positive aspects like high-quality ergonomic designs, excellent customer service, stylish aesthetics, durable materials, which strongly appeal to professionals seeking comfort, design-conscious consumers, remote workers, businesses investing in office furniture. However, Herman Miller is often criticized for its high price point, limited customization options, longer shipping times, occasional assembly difficulties.

3.0/5.0

180 reviews

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All Herman Miller Reviews (180)
Velma_jacobson00
May 25, 2026
"Comfortable once adjusted"
It was easy to adjust the height and arms, though it took me a little while to get everything set the way I like. Now that it’s dialed in, it’s comfortable enough for daily use.
robinbarnes7289
April 24, 2026
"Really nice showroom visit"
I stopped by the showroom and the staff was super chill. They let me try out a bunch of chairs without any pressure, and everyone were really helpful the whole time.
amberpickett0948
April 16, 2026
"My back feels way better now. I…"
My back feels way better now. I was sore before, but after using it for a bit I can tell a big difference. Really glad I tried it.
nicholas-Giles
April 10, 2026
"Still Feels New After Months of Daily Use"
I got this chair a few months ago, i’ve been really happy with it. I use it pretty much every day for work, so it’s gotten plenty of time at my desk, but it still looks almost brand new. The material feels really nice, and nothing about it seems cheap or flimsy. Even the fabric and plastic parts feel solid and well made. It was definitely on the pricey side, but after using it for a while, I can see why. The quality really does match the cost.
Vance-omoyosi
April 08, 2026
"Loving it so far, even if the price still stings"
I ordered this from Herman Miller recently, the chair has been great right out of the box. No real complaints about the chair itself, and shipping went smoothly too. Since I just got it, I’m probably still in that “new chair” phase, but so far it feels really comfortable and well made. The only thing is the price, it’s definitely a lot to spend on a home office chair. I’m happy with it for now, but yeah, it still hurts a little when I think about what it cost.
HeatherOliver_82
March 24, 2026
"Felt Pressured and Still Didn’t Get Answers"
I tried getting an update on my order and just felt like I was being passed around for days. Every reply sounded like the same copy-paste message, and after a while I felt pressured to keep following up just to get a basic answer. For what I paid, I really expected much better support.
Richard-yoakum
March 19, 2026
"I bought a Herman Miller chair…"
I bought a Herman Miller chair mostly because I figured the warranty would make life easier if anything went wrong. The chair itself is great, and I mostly remember being happy with it at first. But at some point the armrest started getting loose, so I reached out to support with photos and my order info. I don’t remember every exact date, but I do remember waiting around a lot. When they finally got back to me, they asked for the same details again, which was annoying. A few weeks went by and it still wasn’t really resolved. Maybe I’m forgetting some of the back-and-forth, but the main thing that stuck with me is how slow and frustrating it felt. For the price, I expected the warranty process to be a lot smoother.
ChristinaFrenz
March 17, 2026
"Looks a Little Too Plain for Me"
It just looks kind of stiff and boring to me. I was expecting something with a bit more personality, especially since I was comparing a few options while sitting at my kitchen table with coffee, and this one just didn’t really stand out
sally_Baca95
March 06, 2026
"The chair actually feels good now…"
The chair actually feels good now that I finally got it put together, but the assembly was more frustrating than I thought it would be because a few of the parts didn’t line up easily and the instructions weren’t as clear as they should’ve been, so it ended up taking me way longer than expected. It’s not a bad chair at all, I just wish the setup had been smoother, especially for the price.
hello_teresa437
March 03, 2026
"Chair was okay, but the packaging worried me"
The chair itself turned out fine and works as expected, but when it arrived, the packaging looked rough. I was a little concerned at first because the box seemed beat up, but luckily the chair wasn’t damaged.
Debra.young
February 28, 2026
"Good overall, but could use clearer guidance"
The website looked clean and it was easy to find the chairs and check the specs. The filters worked well too, although a few pages loaded a little slowly for me. Checkout was straightforward, but I did find myself expecting clearer instructions in a couple spots, just to make the process feel more confident. Overall, it was a good experience, just not quite perfect.
SMITH
February 21, 2026
"I really wanted to like this chair, but..."
I really wanted to like this chair, but it just didn’t breathe well for me. Even after sitting in it for a short time, my back would get sweaty and uncomfortably warm, which was disappointing considering the price. When I reached out to support, I kind of felt like they were putting it on me instead of taking the issue seriously, which made the whole experience even more frustrating.
hello_catherine507
February 20, 2026
"Not bad, but definitely overhyped"
I bought this chair expecting the ergonomic support to be a big upgrade, but it’s just okay. My lower back still starts getting tired after a few hours, and I find myself constantly adjusting it, which feels unnecessary for a chair at this price. The build quality seems fine, so it’s not a total miss, but I really expected it to do more for posture and comfort. Not terrible, just kind of disappointing.
james_Lopez77
February 16, 2026
"I was really hoping for more..."
I was really hoping for more fabric choices. For the price, I expected a bit more room to customize it. It’s not terrible, but a little disappointing.
KEENA
February 13, 2026
"I ordered a chair after the site…"
I ordered a chair after the site said it would ship in a few days, but then it just sat there with no real updates for almost three weeks. When I contacted support, they basically kept telling me to wait, which felt disappointing. For something this expensive, I think a company has a responsibility to be upfront and keep customers informed. The chair itself is fine, but the slow shipping and lack of communication left a bad impression. I probably wouldn’t order direct again
DOUGLASS
January 27, 2026
"Fits okay, but the seat feels tight??"
It fits alright overall, but I’m a little confused because the seat feels kind of narrow for me?? Not terrible, just not as comfortable as I expected
STEELE
January 17, 2026
"Pretty good order, except for the color"
The chair showed up in good shape and it looks fine, so that part was a relief. But they did send one in the wrong color, which was kind of annoying because I was expecting what I picked. Still, it arrived okay and works for what I needed, so I’m not too upset, just a little disappointed.
pearl1999
January 10, 2026
"Arrived Late Again"
It still showed up late, which was disappointing. I expected better timing, but at least I know what to expect next time.
ErnaAlbano_84
December 31, 2025
"Nice chair, but the return process felt wrong"
The chair itself was actually nice, so I was disappointed by how frustrating the return ended up being. I had to follow up with support twice, and then my refund took weeks to finally show up. For what this chair costs, it really shouldn’t be on the customer to keep chasing people just to get their money back. That feels unfair...
michael-Clayton
December 22, 2025
"It’s definitely on the pricier side, but…"
It’s definitely on the pricier side, but i think it’s worth it. I’m picky about what I spend my money on, and this actually met my standards

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